Stakeholders’ Views
Super Group is committed to consistent, constructive and transparent communication with its
stakeholders. This collaboration enables better understanding and response to stakeholder needs and expectations,
fostering the trust essential to creating sustainable shared value.
Key stakeholders are identified according to their levels of participation, interest and influence, as well as the
degree to which they are potentially impacted by, or impact on, the Groupโs activities. Throughout the business,
mechanisms are in place to proactively monitor and respond to stakeholder concerns. These included surveys,
meetings, feedback mechanisms and other channels to gather insights into the concerns and priorities of
stakeholders. Matters of concern or improvement areas are communicated to the responsible executive or the Board via
the Group Social and Ethics Committee.
Stakeholder identification, analysis and focus areas are guided by the following principles:
Relevance
Focus on issues of material concern and identify how best to address them for mutual benefit.
Completeness
Understand the needs, expectations and perceptions of stakeholders while considering local and global
trends.
Responsiveness
Engage regularly with stakeholders and provide timeous and comprehensive feedback.
Below are Super Groupโs significant stakeholders and the key topics of engagements undertaken during the year. These
stakeholder concerns provide valuable insights that inform the Groupโs understanding of its material matters as
outlined on page 30. Material matters identified through stakeholder concerns influence the businessโ strategic
decisions. They guide the allocation of resources, business planning and the establishment of goals related to
sustainability, risk management and overall business performance. Regularly reassessing stakeholder concerns and
adapting materiality assessments ensures that the Group remains responsive to evolving stakeholder needs and
external changes.
CLIENTS, PRINCIPALS AND CUSTOMERS
| Why they matter |
Gaining a comprehensive understanding of our clientsโ needs serves as a
foundation for creating
value, resolving challenges and leveraging opportunities. |
| The value Super Group brings |
Super Groupโs innovative, integrated solutions help its clients to
achieve ambitious growth
objectives. |
| Key concerns |
- Economic volatility
- Cost reduction and revenue generating initiatives
- Changing consumer behaviour
- Service level agreements and improved service delivery
- Business continuity and risk management:
- stock shortages
- logistics constraints
- social unrest
- cyber security
- Technological innovation
- Adherence to regulatory requirements
- Industry-specific health and safety practices
- Transformation and B-BBEE
- Environmental impact of their supply chain activities, including carbon emissions impact ofย activities undertaken by the Group on their behalf
- CSI initiatives
|
EMPLOYEES AND THEIR REPRESENTATIVES
| Why they matter |
Super Groupโs people are fundamental to its success. They drive
productivity, innovation, and
customer satisfaction, bringing their expertise and diverse perspectives to bear on
problem-solving and creative solution design. |
| The value Super Group brings |
The Group nurtures talent and provides opportunities for its people to
learn and grow. |
| Key concerns |
- A safe working environment
- Mental health and well-being
- Job security
- Competitive remuneration
- Career development
- Skills development and training
- Diversity and transformation
- Financial performance
- Changes in legislation
- Cyber security
- Technological innovation
- Continuous improvement
- Service delivery in the face of stock shortages and logistics constraints
- Labour standards and human rights
- Policies and codes of conduct
- Social unrest and related safety and security risk management
- Upliftment of local communities and opportunities to identify and participate in CSI
initiatives
- Environmental impact management
- ESG reporting requirements
|
SHAREHOLDERS AND INVESTORS
| Why they matter |
The Groupโs shareholders provide the capital necessary for growth. |
| The value Super Group brings |
Super Group delivers long-term, sustainable returns. |
| Key concerns |
- Socio-economic, market and industry trends
- Financial performance
- Execution of growth strategies
- Sustainability of business and evolving business models
- Return on capital invested, enhancing RNOA
- Cash management/debt facilities
- Optimal capital expenditure allocation and management
- Increased expectations in terms of ESG disclosure and transparency
- Business outlook
- Dividend outlook
- Remuneration policy
- Independence, skill and diversity of the Board
- Acquisitions
- Cyber security
- Technological innovation
|
BUSINESS PARTNERS AND SUPPLIERS
| Why they matter |
Supplier relationships enable the delivery of innovative client
solutions. These partnerships ensure reliability, cost savings and adaptability in a dynamic
business environment. |
| The value Super Group brings |
The Group empowers its suppliers by fostering collaborative,
transparent, and mutually beneficial relationships. |
| Key concerns |
- Business priorities
- Long-term security of supply
- Fair treatment and fair payment terms
- Commitment to B-BBEE policies
- Service level agreements and service delivery
- Governance
- Risk management
- Supply interruptions and stock shortages
- Cyber security
- Leveraging and integrating technology
|
GOVERNMENT DEPARTMENTS, REGULATORY BODIES AND INDUSTRY ASSOCIATIONS
| Why they matter |
Strong relationships with industry regulators facilitate compliance and
risk mitigation. |
| The value Super Group brings |
Longstanding relationships and active participation enable the Group to
provide valuable input on policy decisions and best practice guidelines. |
| Key concerns |
- Changes in policy and legislation in our markets and geographies
- Compliance with applicable legislation in terms of health and safety, quality and
environmental management
- Global best practice and the development of effective policy, regulation and industry
standards
- Border lockdowns and delays, particularly at Beitbridge
- Skills development and training
- Diversity and transformation
- Supply interruptions and stock shortages
|
COMMUNITIES
| Why they matter |
A business cannot thrive in isolation from the ecosystem in which it
operates, and Super Group accordingly strives to build strong community relationships. |
| The value Super Group brings |
Super Groupโs CSI initiatives help address the most pressing needs of
the people who live and work in the communities we serve. These encompass initiatives to tackle
hunger and improve education, healthcare, youth development and job creation. |
| Key concerns |
- Critical community requirements and available resources
- Focus areas for support and involvement
|
